Please review our policies and contact us with any questions!
Our goal is to exceed your expectations online and in store.



SATISFACTION GUARANTEE

At Gray Goat Bicycle Co, we take pride in providing you with exceptional customer service and an outstanding experience every time that you visit our store. If you are not satisfied with your purchase for any reason, simply return the item within 30 days of the purchase date and we'll replace it or give you a refund. Item must be in re-sellable condition with all original packaging. Please review our return policy for additional information.

RETURNS

Merchandise must be returned within 30 days of purchase with original bill of sale, in original packaging and in obviously new condition. No refunds will be allowed on sale, close-out, special ordered, discontinued, or used merchandise. When possible, refunds will be given in the same manner of original payment. Check refunds will be sent from the head office within ten days of the merchandise return. We can not offer full refunds on Bicycles, Fitness Equipment, Rubber Goods, Worn Clothing or Tools. We will strive to help with any problems you may be having with any of the non-refundable items by any means necessary but we are no longer able to give full refunds. All refunds may be subject to a 15% restocking fee.

LAYAWAYS

Layaways will not be held for more than 90 days from the inception date. All layaway deposits are non-refundable; a credit on your account may be issued between 30 and 90 days. After 90 days all payments are forfeited.

REPAIRS

You will be notified by telephone when your repaired item is ready for pick-up. All repaired items not picked up within 30 days from the completion date will be charged $2.00 a day for storage. All repaired items not picked up within 60 days from the completion date will be disposed of.


WEBSITE PRICES & INFORMATION

Our website is intended as a guide. We make every effort to maintain current, accurate prices in our online catalog. We also strive for similar levels of accuracy and timeliness with other information that we offer. All prices on our websites are subject to change and exclude applicable tax and shipping. We reserve the right to change pricing at any time or correct pricing errors that may inadvertently occur. All prices are listed in U.S. Dollars. 

YOUR PRIVACY

We take your privacy very seriously. We make every effort to protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance. For our full Privacy Policy, click here